In order to face the strong competition from international hotels in the Cap Skirring area, the Cisko Center complex has decided to define a service offer adapted to the needs of tour operators’ customers. To achieve this, his management decided to initiate an organizational study to strengthen his abilities and his team.
– Benchmark of industry best practices
– Analysis of the organizational strategy
– Assessment of available resources and skills
– Audit of the quality and hygiene of the catering system
– Evaluation of customer satisfaction;
– Mystery shopper test
– New organizational architecture;
– Recruitment of an Exploitation Director, Head Chef, Accommodation Manager
– Proposal of an adapted supply strategy
– Partnership strategy in the cultural field